I wrote the following (redacted) letter a couple of weeks ago after seeing something happen to my coworker. In the beginning, I was specific with my complaints and signed the letter with my own name. Later, I chose to anonymize the letter in order to protect certain people on the team (recall that I am a lowly associate who should not be embarrassing people higher up than me). In the end, after discussing the issue with those people higher up than me and out of respect for them, I elected not to send the letter. For the version below, I chose to sign it with my own name after all. It would seem that sometimes, things aren’t that black or white…
April 16, 2015
Dear Mr. Regional Head of IT,
I am a contingent employee currently working on one of the IT teams here in the Hong Kong office. I am writing to ask for your help.
This evening as I was preparing to close up shop, I received a phone call from one of the newer members of our team. When I heard him on the phone, I immediately knew that something was wrong. Normally a cheerful guy, his voice was now quiet and shaking. I asked him what was wrong, and he asked me to join him on the 41st floor (even though he was actually on the 42nd; it was obvious he was shaken up).
When I went up and met him in the lobby, his lower jaw was shaking and his eyes were watery. He explained to me that he had been interacting with the impacted user and then another user stepped in. When he mentioned the name of this second user, I immediately knew what had happened.
I first encountered this user last year, also when I was relatively new. The thing I remember most from the encounter is that she threatened me with the loss of my job. Afterwards, when I told my teammates what had happened, they nodded with affirmation after I revealed the user’s name. It would seem that this user was already known for being difficult as well as verbally abusive.
At the X’mas Luncheon last year, I remember you saying that all employees, whether full time or contingent, deserve to be treated professionally, and that if we ever had any problems we could come to you for help. I hope I didn’t take you too literally, because I am asking for your help now. I have no problem with and am understanding of one-time, irregular outbursts from users who can be under a lot of stress, but this woman has shown a consistent pattern of berating and verbally abusing IT staff, and it has to stop.
When I told my colleagues that I planned to write you, they pleaded with me not to. They even said that I could lose my job for breaching protocol. And actually, if I had not remembered what you said in your speech, I probably would not be writing you now. But as a man of my word, I believe you to be the same. I believe that even if you don’t handle this matter personally, if you make the request, something effective will be done. Nobody should have to go through at work what my teammate went through tonight or what I went through 7 months ago.
Because I am acting of my own accord, and due to the sensitive nature of this issue, I have not named names and have written you anonymously. Nevertheless, it would not be difficult to identify who I am and I am prepared to accept any and all consequences of writing you this letter. I have already informed my managers and they are aware of what’s happened, so all you have to do is make the call. Thank you very much for your valuable time.